Customer Satisfaction Guarantee
At Syed Boutique, customer satisfaction is our highest priority. We ensure that every product is carefully inspected and packed before shipping. However, if you receive a defective, damaged, or incorrect item, we offer support through our return or exchange process under the conditions outlined below.
Mandatory Unboxing Video
To submit a return, exchange, or refund request, customers must provide a clear, continuous, unedited unboxing video recorded from the moment the package is received until the product is fully opened. This requirement helps us verify product condition, packaging, and courier handling. Requests made without a proper unboxing video will not be eligible for review.
Eligibility Criteria
For a return or exchange to be accepted, the following conditions must be met:
- The product must be unused, unwashed, and in original condition.
- All tags, labels, accessories, and original packaging must be intact.
- The item must match the issue shown in the unboxing video (damage/defect/wrong item).
Items showing signs of wear, perfume, alterations, washing, or damage caused after delivery will not be eligible for return.
Request Timeline
Customers must raise a return or exchange request within 7 days of receiving the product. Requests made after this period cannot be processed.
How to Initiate a Return
To start a return or exchange request, please send a message to:
WhatsApp: 6379877037
Your message must include:
- Order number
- Customer name
- Reason for return
- Mandatory unboxing video
Our team will review your request and respond with the next steps.
Approval & Refund Process
If your return request is approved after inspection, refunds will be issued to the original payment method used at checkout. Refund processing typically takes 7–10 business days from the date of approval. For UPI and wallet payments, refund timelines may vary based on bank processing speeds.
Non-Returnable / Non-Exchangeable Items
The following items are typically not eligible for returns or exchanges:
- Products purchased during clearance sales
- Special promotion items
- Final sale items
However, if such items arrive damaged, defective, or incorrect, they may still qualify for replacement when supported by a proper unboxing video.
Important Notes
- Return pickup scheduling depends on courier availability in your area.
- If the returned product fails inspection, the item will be sent back to the customer.
- Shipping fees (if applicable) are non-refundable.
- We do not offer cash refunds; only original payment method refunds or store credit (if applicable).